She’s at her lusco.
We’re there with her.
The Lusco Platform is a trauma-informed, AI-enabled digital tool that meets women experiencing domestic violence at their moment of need and walks with them toward safety, support and independence.
The Problem
Australia has invested heavily in crisis response. That investment is vital. But finding appropriate legal, financial, housing and counselling support requires navigating dozens of organisations at the most vulnerable moment of a woman’s life.
No existing tool provides intelligent, personalised navigation across all service types. Until the Lusco Platform.
How It Works
Meet her where she is at
A single opening question routes her to a crisis pathway or an explore pathway — never forcing a linear journey on a non-linear experience.
Connect her to the right help
AI-powered triage matches her specific circumstances to the most appropriate available services — legal, financial, housing, counselling — in real time.
Close the loop
Automated follow-up checks in to confirm she accessed support and resurfaces resources if needed. No woman enters the platform and disappears without a trace.
Safety First
The platform is built for women in dangerous situations. Every feature is assessed for whether it could be used against her. One-tap quick-exit. Anonymous access. No data stored without explicit consent. Privacy by design — not as an afterthought.
Phase 1 Features
Crisis pathway — actionable support within three taps
AI triage engine — personalised service matching
NSW service directory — legal, financial, housing, counselling, crisis accommodation
Financial literacy hub — economic abuse, banking safety, government payments
Multi-language access — English plus Arabic, Mandarin, Vietnamese and Hindi at launch
Follow-up system — automated check-in at her chosen time
Quick-exit and anonymous access — non-negotiable from day one